Common Problems

  • 1

    Invitation to review form broken

    Oliver Westmancott · 0 · Posted

    After purchasing a product I was emailed an invitation to review it on your website. I duly followed the link but was unable to submit the review as the recapture widget on the form is no longer working.


  • 1

    order not arrived Order #4042

    Corifede · 0 · Posted

    I have place my order the6 october but the items isn't not arrived, there are some problems  

  • 1

    Online shop - can't proceed to checkout

    Martin Aufenburg · 1 · Last reply by Martin Aufenburg

    Dear Sirs,

    recently i've tried several times to buy "Masking Laquer For Anodizing, Plating and Powder Coating" from your webshop, but there seems to be a major problem with checkout.

    Even registration isn't working for me. Is there any possibility to buy your product elsewhere?

    Thank you very much in advance for your help,

    BR from Austria.

    Martin Aufhammer, S&W ELOXAL

  • 1

    Order Fulfillment

    lukas · 0 · Posted

    Why my order Fulfillment take so long (5 days) ? My order number #3439

  • 1

    Shipping to Scottish highlands

    Cjoneshome · 0 · Posted

    I tried to place an order for one of your complete restoration kits, but got turned down because the you can't ship the product to my address PH33 6UB. Why not? How else can I get a kit? My mobile number is 07768 268854. Thank you

  • 1

    Chrome plate problem

    Germain Sarda · 0 · Posted

    Hello I have a problem with my triple chrome kit. The nickel and copper bath works well, but the chrome bath is not trim. I tested the bath with this procedure: 1) Set the temperature to 43 ° C 2) Clean the anode of the GP plate with an abrasive sheet and rinse with water 3) submerge the GP plate 4) I used a copper piece for plating test, 3.5cm x 2.5cm 5) The part is cleaned with an abrasive wheel, acetone, SD Klenne 175 and a finish 416. Each clean are rinse with water. 6) The piece are dives

  • 1

    Credit not recieved

    Prisilla · 0 · Posted


    Ref No 3244, returned these items in March, still waiting for credit no reply 

  • 1
    In Progress

    Caswell Sealer on tanks with internal structures

    James · 2 · Last reply by James



    After several recommendations from members of a Triumph forum I've just used the large Caswell Tank Sealer kit on my 1997 Thunderbird (tank capacity 15 litres). Firstly it was treated with Rusty Metal, then cleaned and dried. As per instructions I made sure the temperature was within range, the products measured correctly and mixed thoroughly. I rotated the tank slowly in all directions, then excess sealer left to drain. Upon inspection it has left a nice smooth, shiny coating throughout the tank except for the overflow tube which, apart from a few drops, is still bare (this can be

  • 1

    Fuel Tank Liner Remover has destroyed my fuel tank!

    Jonathan Hill · 1 · Last reply by David Wise

    I recently purchased a 1ltr bottle fuel tank liner remover to remove a failed lining on my bike. The bottle did not come with any instructions so I followed the instructions listed under the product on your site as well as this article by David Wise.

    After an hour I checked and there was no sign of any bubbling or dissolving of the failed liner so I decided to keep the product in overnight. On returning to it the following morning (about 7 hours total time) i noticed creases in the tank at the front and the sides. When

  • 1

    Caswell tank sealer

    Rosegypsy25 · 2 · Last reply by Rosegypsy25

    Had my all steel BMW motorcycle tank lined with Caswell sealer around two years ago by a motorcycle restoration firm in Saffron Walden.  As I recall I took the name of this firm from one of Caswell's websites.  Today I find that the lining is parting company with the inside of the tank!  Not happy.  How do I now get this stuff out of my tank?

  • 0

    Have a problem? Please share it with us and we will do our best to solve it!

    David Wise · 0 · Posted
    Looking for a solution to your problem? Start by writing it here. Chances are someone has experienced it in the past and will help you resolve it.